Last updated: October 2026
Faulty, damaged in transit or simply not what you ordered? We’ll put it right. This support runs alongside our normal 30-day return window.
What’s Covered
Faulty Products
Items that don’t work the way they should.
Shipping Damage
Products that arrive broken, bent or dented.
Wrong Item Sent
Anything that doesn’t match your order.
This is separate from — and in addition to — the 30-day returns described in our Return & Refund Policy. Once we understand what went wrong, we’ll propose the quickest fix.
Your Options
- Replacement — a new unit of the same product, shipped free of charge.
- Refund — the full amount you paid the courier, returned by bank transfer or another method we agree with you.
Which one applies depends on the problem and on current stock.
Reporting a Problem
1
Get in touch
Email contact@maropeak.com or call +1 (316) 393-3713.
2
Quote your order number
It’s in your confirmation email.
3
Add photos
A few clear pictures of the fault, damage or wrong item.
4
Describe what happened
One or two sentences is plenty.
5
We take it from there
You’ll hear back with a replacement, refund or return plan.