FAQ’s
How long does it take to process my order?
Orders are usually processed within business days. You’ll receive an email confirmation when your order is placed and another when it ships.
How long does shipping take?
Most orders arrive within business days after dispatch. Large or bulky items can take longer. See our Shipping Policy for details.
Do you charge for shipping?
. Any shipping cost that applies is always shown at checkout before you pay.
How can I track my order?
Use our Track Order page with your order number and email, or use the tracking link in your shipping confirmation email.
What is your return policy?
You can return most items within days of delivery. Items should be unused and in their original packaging. Read the full Return & Refund Policy.
My item arrived damaged or faulty. What should I do?
Please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement or refund. See Warranty & Replacement.
Which payment methods do you accept?
We accept the payment methods shown at checkout. All payments are processed securely by our payment providers — we never see or store your full card details. See Payment & Security.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn’t shipped yet we can usually change or cancel it.
Do I need an account to order?
No — you can check out as a guest. An account lets you view your order history and save your details for next time.
How do I contact you?
Email or use our Contact page.